Yes, there is a flat $12.95 delivery charge on all orders Australia-wide. $5.00 kicks in for orders over $179, or FREE shipping on orders over $99 for Clean Circle Members.

Yes, you can upgrade your order to express delivery for an extra $17.95 on the checkout screen, before finalising and paying for your order.

Sorry! ENJO Australia does not ship internationally.

All orders are picked and packed within 1-2 business days. Please note that we do not always ship on Fridays.

Shipping in Australia is between 2 and 6 business days; it can take longer in remote areas, with the exception that an order may be placed on backorder. 

Backorders will be released when stock is made available. If no one is home to receive your delivery, you will be left with a card to notify you that your goods will be left at your local post office for collection.

For further information, please visit Australia Post Delivery Times.

ENJO or its transport agents will deliver the goods on the understanding that whoever receives the goods at the delivery address is authorised to receive the goods. ENJO and its transport agents may require a signature of the person accepting delivery as proof of delivery.

We certainly do! We call this our 60 Day Satisfaction Guarantee. We’re so confident that you’ll love your ENJO products that—if you don’t—we’ll refund your money for a period of up to 60 days (two months) after your purchase. Likewise, we’ll also refund or replace your products within 60 days if they are damaged/faulty, or don’t perform as claimed. 

Please note that if you purchase any ENJO Bundle or Special and decide within your 60-day period that you are not satisfied with a particular product, the entire Bundle or Special contents will be credited. Any retained product will be invoiced individually. If the option of a refund is selected, the original freight costs will not be refunded.

They certainly are!

All ENJO hardware, including the Floorcleaner, Multi Tool Hardware, Flexi, and Trigger Spray Bottle, comes with a 24-month warranty against faulty workmanship. All ENJOtex cleaning fibres are also covered for 24 months.

Other ENJO products, including T-Towels, bags, and promotional items, are covered by a 3-month warranty.

To ensure your warranty remains valid, products must be used for their intended purpose and cared for according to the guidelines outlined on our website.

If you ever have questions about your warranty or need support, our team is always happy to help.

Absolutely. Many ENJO hardware products, including the Floorcleaner, Multi Tool Hardware, Flexi, and Original Window Cleaner, have replaceable components available.

You’ll find these under Accessories + Replacements on our website, making it easy to keep your ENJO tools working their best for longer.

If you’re unsure which part you need, our team is always happy to help point you in the right direction!

If you’re looking for the best results (which we’re sure you are), we suggest machine washing your Fibres in a laundry bag after completing a deep clean in any area of your home. 

To be specific, we recommend machine washing your Fibres in an ENJO Laundry Bag at 40–60°C using an environmentally friendly detergent. Always hang them to air dry, and avoid fabric softeners, as these can coat the fibres and reduce their effectiveness. 

Please also note: ENJOtex Fibres perform best when they’re not tumble dried.

Totally. After light cleaning tasks, such as wiping down kitchen benches or quickly freshening up the bathroom vanity, simply rinse your Fibre under hot water. You can add a small amount of hand soap if needed, then hang it to dry.

For heavier jobs, like cleaning an oven or BBQ, we recommend soaking the Fibre in a bucket of hot water with a scoop of Lectric Soda before placing it in the washing machine. This helps loosen built-up grime and keeps your Fibres performing at their best.

We know these home remedies are often recommended in other cleaning contexts, but it’s a hard no from us. ENJOtex Fibres are designed to work brilliantly with just cold water. No extra products are needed.

To keep your Fibres performing at their best, avoid coating them with essential oils, fabric softeners, or dryer sheets, and don’t soak them in vinegar or bleach. These substances can coat or damage the fibres and reduce their cleaning power.

For more tips on caring for your products, visit our How to Care page.

Oh no! No one likes a smelly Fibre. What we can tell you is that when cared for correctly, ENJOtex Fibres shouldn’t develop an odour. That’s why it’s vital to rinse them under hot water after spot cleaning and machine wash them at 40–60°C with detergent after each deep clean.

But what if your Fibres start smelling anyway? In that case, don’t worry. Simply soak them for a few hours in a bucket or sink of hot water with Lectric Soda (available at most supermarkets), then run them through a long 40–60°C wash cycle with detergent. This will refresh your Fibres and have them working like the day you pulled them out of the box.

We would certainly advise against it! Instead, we’d suggest hanging your Fibres out to air dry. This helps to protect them and keeps them performing at their best for much longer.

You most certainly can. All ENJO Fibres can be machine-washed at 40–60°C in an ENJO Laundry Bag using detergent. This helps protect the fibres and keeps them working effectively.

To maintain performance and longevity, please avoid fabric softener and bleach, and don’t tumble dry your Fibres.

Following these simple steps will help your ENJO products last for years to come.

Yes, we recommend that you machine wash your ENJO Fibres before using them for the first time. 

Just place them in the ENJO Laundry Bag they came with and machine wash at 40–60°C using a mild detergent without bleach. Avoid fabric softener, then hang them to air dry. Please don’t use a dryer!

After that, they’re ready to go.

No. ENJOtex Fibres don’t ‘kill’ bacteria, viruses, or mould spores. Instead, they remove them. 

Using the capillary action created by ENJOtex Fibres, surface bacteria, viruses, and mould spores are physically trapped and then lifted from surfaces. These particles are then released and/or killed during machine washing at 40–60°C with detergent.

For more information, check out our guide on cleaning, sanitising, and disinfecting with ENJO.

We use Laundry Bags as packaging to provide an alternative usable option that reduces the amount of unnecessary packing waste. Additional Laundry Bags are available to purchase under Accessories + Replacements.

Absolutely. In most cases, this can be easily fixed at home.

1. Lift the Floorcleaner off the ground and check the base. One side will feel rigid, while the other will feel loose or “floppy.”
2. Gently lift the floppy side and firmly click the open/close tab on that side.
3. Both sides should drop into an inverted V position.
4. Place the Floorcleaner back on the floor and click the close tab to reset it.
5. If the head feels stiff or dirty, soak it in warm, soapy water for 30 minutes to remove built-up dust and grime.
6. Dry thoroughly before using again. 

If the issues persist, don’t hesitate to reach out to our team for help!

To keep your Floorcleaner Head moving smoothly, we recommend giving it a thorough rinse two to three times a year under a strong jet of water, such as from a garden hose.

This helps remove built-up dust and debris that can affect movement. Please avoid using a pressure washer, as this may damage the mechanism.

Each ENJO Fibre is specifically designed to handle a specific type of flooring. So choosing the right one makes a world of difference!

We’ve put together a simple guide to help you find the best option for your flooring type. You can read it here: How to choose your ENJO Floor Fibre.

Given the fact that we’ve been going for over 30 years now, it’s no surprise that some of your old favourites might have changed colour or design!

So, if you’re replacing an older Fibre, here’s a simple guide to help you find the current equivalent:

• Dust Floor Fibre
  Previously: orange + yellow logo, orange + yellow stripe, orange + dark orange stripe
  Current version: Dust Floor Fibre
  
• Allpurpose Floor Fibre
  Previously: yellow + white stripe, blue + yellow stripe, blue + dark blue stripe, blue + white stripe
  Current version: Allpurpose Floor Fibre
  
• High Gloss Floor Fibre
  Previously: yellow, light blue
  Current version: High Gloss Floor Fibre
  
• Extreme Floor Fibre
  Previously: green + yellow logo, grey + yellow logo, dark blue + dark blue logo
  Current version: Extreme Floor Fibre
  
• Outdoor Floor Fibre
  Previously: yellow + grey stripe, grey + black stripe
  Current version: Outdoor Floor Fibre

• Fussy Floor Fibre (now discontinued)
  Best replacement: High Gloss Floor Fibre

Yes, almost all ENJO products are vegan, with the exception of our Leather & Wood Balm, which contains beeswax.

You bet it does! Believe it or not, ENJO products actually clean up to 6x more effectively than conventional cleaning products by lifting and trapping dirt and bacteria within the ENJOtex Fibre weave. This gives you a good and thorough clean using just water and nothing else.

With proper care, ENJO products can last up to three years, or around 200 washes.

Not only does this cause less waste and fewer trips to the supermarket for replacements, it can actually save you up to $3,000 in the long run!

In a word, yes. 

We recognise that purchasing an ENJO product is initially more expensive than a disposable equivalent, but the lifetime value of your ENJO products actually saves you quite a lot of cash. 

Remember that these products last up to 3 years (approximately 200 washes) and can save you over $3,000!

But it’s not just better value for money, it’s better for your health and saves you time as well. You can learn more about what makes ENJO products so effective by heading over to The Science of ENJO page.

It might look that way at first glance, but ENJO is designed to be an investment, not a throwaway purchase.

Our cleaning products are carefully handcrafted in Austria using high-quality, sustainable materials, then shipped to Australia using environmentally responsible methods. They’re made to last, not to be replaced.

The harsh truth is that the sustainable method is rarely the cheapest. If it was, everyone would already be doing it! The reason you can believe in using ENJO for your home is the same reason our products aren’t cheap – we never compromise on quality or sustainability.

All ENJO products are handmade in Austria and produced to the highest environmental and quality standards.

We make it easy to recycle your used ENJO Fibres and hardware.

Simply return them to ENJO Australia HQ using our reply-paid address (this means we cover the cost!).

To get started, visit our Recycling page and complete the online form, which includes full instructions on how to send your items back.

Returned ENJO Fibres and hardware are sent to our recycling partner, UPPAREL Australia, where they’re carefully sorted and processed.

Old Fibres are broken down and transformed into new materials that can be reused in products such as signage, panels, and packaging. This helps keep valuable resources out of landfills and gives them a second life.

By returning your ENJO products, you’re helping close the loop and support a more responsible, circular system.

Yes we do. We’re proud to hold a range of environmental and social responsibility certifications. You can learn more about these certifications on our Social Responsibility page.

Fair question! The answer is that, while polyester is derived from petroleum, we use it responsibly as part of a circular approach to manufacturing.

Much of the polyester used in ENJO products comes from by-products of the petroleum industry that would otherwise end up as waste. Through environmentally responsible manufacturing processes, this material is transformed into high-performance cleaning Fibres.

At the end of their life, ENJO Fibres are collected and recycled, helping keep them out of landfill and supporting a more sustainable system.